Support

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The market’s most accessible and complete support concept

For us, support is the absolute most important thing we work with and can offer what we believe is the market’s most accessible and complete support concept. Our support is continuously staffed with seven people who only work with support cases. During periods of the year with extra high demand, we also add extra consultants. There is also a support system in addition to these consultants that contributes to around 30,000 support cases a year being handled in the best possible way.

Our Support Center

Involves all telephone assistance, academic notes, consultancy, purchase and so forth. Customers without an assistance agreement will be charged for support assistance provided.

Switchboard: 900 47 777

e-mail: support@okonomibistand.no

Remote control: Teamviewer

We can remotely control your PC and solve your challenge quickly and efficiently. Our remote support solution allows you to transfer any screen content from one PC to another – live and online. It also allows us to make changes to your system while allowing us to communicate visually in real time. The program starta via the Internet and operates through a firewall to ensure security.

Support agreement

Most of our customers have a support agreement, and it is naturally important to us that you as a customer have a good experience when you contact support. We see that customers who use a lot of our support are the ones who are most satisfied with the financial system we have delivered. This is probably due to the fact that instead of spending time figuring things out on their own, they get quick help from our support center.

The Support agreements give you the right to an unlimited number of telephone inquiries during normal opening hours. For our customers, this means good accessibility and security in daily operations. Read more about what the support agreement contains here. In Norwegian.

Online customer Service

In order to provide better service, we have therefore established an online customer center. Here you can register new cases, check the status of previously registered cases or search the FAQ (most frequently asked questions), this is in Norwegian. When you use our customer service for registration of support cases, this message will end up with our employees who are well acquainted with the problem you have.

The FAQ is available 24/7 and is an addition to our regular support service, which currently has over 1000 cases registered. By logging in, you get access to all questions and answers that are registered. Visit the customer center only in Norwegian

As one of Visma’s largest Partners, ØkonomiBistand is also the one with the most satisfied new customers. ØkonomiBistand has received the award for Delivery Partner of the Year from Visma in 2016, 2018 and 2019, for the Partner with the highest NPS (Net Promoter Score) among new customers. NPS is a measurement method that assesses customers’ satisfaction and desire to recommend their solution to others.

There can be several reasons why you want to change Partner – whether you are dissatisfied with the support you receive, that the knowledge or resources are not sufficient, or if your Partner is not in your immediate area. It is easy to change dealer, for whatever reason.

How to change Visma dealer:

Send an e-mail to kundesenteret@visma.no and state that you want to change dealer to ØkonomiBistand.
We will contact you for a review of the solution. This ensures the best possible transition to a new Visma or SuperOffice Partner